Outsourced activities are built on a partnership relationship with the customer and they are based on the definition of specific and long-lasting areas of action. Services of IT management and ownership of IT goods can be easily covered through specific fees. Through this perspective, a correspondence between the objectives of the customer/supplier relationship can be reached and a long term solution can be established through the definition of service level agreement for each specific area of activity. In many cases also the financial investments can be charged to the IT partner. The outsourcing area is characterized by a strong investment on the customer and on the relationships, finally resulting in a strong loyalty.

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